Returns Policy

Easy and Hassle-Free Returns

At MSera Art & Design Studio LLC, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

  • Items must be returned within 30 days of delivery.
  • Products must be unused, undamaged, and in their original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Refundable Items

  • Custom or personalized products.
  • Digital downloads or services.
  • Items marked as “Final Sale” or “Non-Refundable.”
  • Gift cards.

How to Initiate a Return

  1. Contact Us:
  2. Receive Authorization:
    • Once approved, we’ll provide you with return instructions.
  3. Ship the Item:
    • Return the product to the address mentioned on your packing slip. You are responsible for return shipping costs unless the product is defective or incorrect.

Refund Timeline

  • Refunds are processed within 5-7 business days after we receive and inspect the returned item.
  • The refund will be credited back to your original payment method.

Defective or Damaged Items

  • If you receive a defective or damaged product, contact us within 7 days of delivery.
  • We’ll arrange for a replacement or refund at no additional cost.