Easy and Hassle-Free Returns
At MSera Art & Design Studio LLC, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, undamaged, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
- Custom or personalized products.
- Digital downloads or services.
- Items marked as “Final Sale” or “Non-Refundable.”
- Gift cards.
How to Initiate a Return
- Contact Us:
- Email us at [email protected] to request a return.
- Receive Authorization:
- Once approved, we’ll provide you with return instructions.
- Ship the Item:
- Return the product to the address mentioned on your packing slip. You are responsible for return shipping costs unless the product is defective or incorrect.
Refund Timeline
- Refunds are processed within 5-7 business days after we receive and inspect the returned item.
- The refund will be credited back to your original payment method.
Defective or Damaged Items
- If you receive a defective or damaged product, contact us within 7 days of delivery.
- We’ll arrange for a replacement or refund at no additional cost.